Plans and pricing

Zendesk Suite plans

Your complete solution for ticketing, messaging, help centre, voice and powerful AI

Basic plans

Starting at US$ 19/month

Subscription term

MonthlyAnnual

Save with annual

Number of agents

Suite Team

US$ 55

per agent/month

US$ 3.300/year for 5 agents

Free trial Buy now

Suite Growth

US$ 89

per agent/month

US$ 5.340/year for 5 agents

Free trial Buy now

Suite Enterprise

Talk to us for a comprehensive solution that meets all your enterprise needs.

US$ 115

per agent/month

US$ 6.900/year for 5 agents

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See all features

Suite Enterprise Plus

Talk to us for a comprehensive solution that meets all your enterprise needs.

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New: Add-on

Advanced AI

US$ 50per agent/month

Enterprise-grade AI instantly understands common customer issues for your industry, routes tickets and gives agents extra insights. In any plan, Advanced AI is available at the Professional and higher levels.

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New: Add-on

Advanced Data Privacy and Protection

US$ 50per agent/month

Support your compliance and security policy obligations with an extra layer of protection and privacy above and beyond the trusted experience we deliver to every customer.

Select features are not yet available. All features will be available in 2024. Contact sales for more information.

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Suite Team

Suite Growth

Email

Email with unlimited addresses
Contact form
Ticket file attachment size	50MB	50MB	50MB	50MB
Incoming email authentication: SPF, DKIM, DMARC
Automatic email archiving

Messaging and live chat

Web widget
Mobile SDKs: iOS SDK, Android SDK and Unity SDK
Widget customisation
Pre-chat form
Unlimited concurrent chats
Shortcuts
Automatic translation
Send and receive files
Conversation rating
Transfers between agents and departments
Departments	2 departments	2 departments	Unlimited	Unlimited
Rich message types
Conversation history
Re-engagement
Whisper mode
Warm transfer
Send proactive messages
Skills-based routing
Widget unbranding

Social and business

Social and business channels

Voice

Voicemail
Text messages	Add-on	Add-on	Add-on	Add-on
Embedded voice
Display a number using web widget
Partner Edition (Computer Telephony Integration) *
Answer in browser and forward to phone
Caller ID			External number for outbound caller ID	External number for outbound caller ID
Call routing	Group routing	Group routing	Group, overflow and after-hours routing	Group, overflow and after-hours routing
Failover				On demand
Customised greetings
Queue size and wait time				Extended
Automatic ticket creation
Call recording
Mute, hold and warm transfer
Business hours
Conference calling
Call blocking
Interactive voice response (IVR, phone trees)
Priority numbers
Request a callback
Call wrap-up time limits
Call recording controls
Call monitoring and barging
Call quality notifications
Call offering time limit
Call usage 99.95% uptime SLA
Local and toll-free numbers	Add-on	Add-on	Add-on	Add-on
Inbound and outbound minutes	Add-on	Add-on	Add-on	Add-on

Help centre

Contextual self-service
Multilingual content	1 default language	40+ languages	40+ languages	40+ languages
Article view permissions	Basic Registered users Public	Advanced Internal only (customised) Registered users (customised) Public (customised)	Advanced Internal only (customised) Registered users (customised) Public (customised)	Advanced Internal only (customised) Registered users (customised) Public (customised)
Structured content	Up to 2 levels deep	Up to 2 levels deep	Up to 2 levels deep	Up to 6 levels deep
Theme customisation	Basic Standard themes	Intermediate Standard + Customised + Marketplace Themes	Intermediate Standard + Customised + Marketplace Themes	Advanced Standard + Customised + Marketplace + Multiple templates
Multiple help centres	1	Up to 5	Up to 5	Up to 300
Search	Help centre	Help centre	Help centre + community forums	Federated search for multiple help centres + community forums
Customer portal

Knowledge management

Rich text WYSIWYG editor
SEO ready
Bulk actions	Basic	Intermediate	Intermediate	Advanced
Flag and create knowledge
Content and revision history
Article lists and labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks

Bots

Standard bots
Bot builder
Advanced AI: Advanced bots	Add-on	Add-on
Advanced AI: Intent suggestions	Add-on	Add-on

Community forums

User profiles and aliases
Integrated search
Similar posts
Escalate posts to tickets
Community moderators and moderator groups
Content moderation queue
AI-powered spam protection
User badges

Agent workspace with customer context

Unified agent workspace
Translated interface
Essentials card
Interaction history
Group contacts by organisation	Single	Multiple	Multiple	Multiple
Customised user and organisation fields
Customised and group views
Custom Layouts
Dynamic content
Customer satisfaction ratings (CSAT) and follow-up survey
Customised agent statuses			Up to 5	Up to 100
Support mobile app
Dynamic, contextual workspaces

Collaboration tools

Light agents		Up to 50	Up to 100	Up to 1,000
Light agents add-on	Add-on	Add-on	Add-on	Add-on
Side conversations

Marketplace

Prebuilt apps and integrations

Workflows

Triggers
Ticket sharing between multiple Zendesk accounts				Automated
Conversation routing	Based on agent status and capacity	Based on agent status and capacity	Based on agent status, capacity, skill and ticket priority	Based on agent status, capacity, skill and ticket priority
Multiple ticket forms
Conditional ticket fields
Service level agreements (SLA)
Skills-based routing
Guided mode

Automations and intelligence

Pre-defined responses (macros)
Customised business rules (triggers and automations)
Article recommendations
Business rules analysis
AI-powered Content Cues
Advanced AI: Intelligent triage	Add-on	Add-on
Advanced AI: Intelligent insights and suggestions	Add-on	Add-on
Advanced AI: Macro suggestions for admins	Add-on	Add-on

Workforce and change management

Unified staff management
Business hours	Single	Single	Multiple
Customised agent roles
Audit logs
Standard sandbox
Premium Sandbox			Partial
Additional Premium Sandboxes			Add-on

Reporting and analytics

Prebuilt analytics dashboards
Data exports
Zendesk Benchmark
Voice usage reporting
Google Analytics for help centre
Customised data exploration
Scheduled dashboard delivery			Zendesk users only	Zendesk users and end-users
Dashboard sharing			Zendesk users only	Zendesk users and end-users
Live agent activity dashboard			Default view	Customisable views plus live agent status drill-in
Pre-built live dashboard
Customisable live dashboards
Visual data alerts
Refresh rate	24 hours	24 hours	1 hour	1 hour *Real-time for live dashboards

Data

Data storage	50 MB/agent	100 MB/agent	100 MB/agent	200 MB/agent
File storage	2 GB/agent	5 GB/agent	5 GB/agent	10 GB/agent
Customised objects	Up to three objects (5 lookup fields/object)	Up to five objects (5 lookup fields/object)	Up to 30 objects (10 lookup fields/object)	Up to 50 objects (10 lookup fields/object)
Zendesk events	In beta	In beta	In beta	In beta
External events	Up to 150K/month	Up to 150K/month	Up to 350K/month	Up to 750K/month
Event retention period	90 days	90 days	1 year	1 year
External profiles
Devices data log
AWS Events Connector
Additional data storage		Add-on	Add-on	Add-on

Customised apps and integrations

Private customised apps and integrations

Developer tools

API access
Sunshine Conversations third-party chatbots	Add-on	Add-on	Add-on	Add-on
Additional API volume		Add-on	Add-on	Add-on

Security and compliance

User authentication options: Native, SSO and 2FA
Secure access options: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Host mapping
Disaster recovery
Credit card redaction
Data centre location
HIPAA enabled	HIPAA Enabled	HIPAA Enabled
Access log		Add-on
Advanced encryption		Add-on
Advanced data retention policies		Add-on
Advanced redaction		Add-on
Data masking		Add-on

Sunshine Conversations

Sunshine Conversations third-party chatbots
Access to conversation tools and APIs
Basic Platform Support
Monthly Active Users per month	1,000 included (US$50/pack of additional 2,500 MAUs)	1,000 included (US$50/pack of additional 2,500 MAUs)
Notifications per month	1,000 included (US$50/pack of additional 25,000 Notifications)	1,000 included (US$50/pack of additional 25,000 Notifications)
Channels
Orchestration APIs (Switchboard)
Unbranded SDK		Add-on
SDK Source Code Access		Add-on

Support and services from the Zendesk team

Digital support
Access to Zendesk Help Centre and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support and engagement*	Add-on	Add-on	Add-on	Add-on
Professional Services	Add-on	Add-on	Add-on	Add-on
Customised training and certifications	Add-on	Add-on	Add-on	Add-on
Hands-on help with Zendesk Assist*	Add-on	Add-on	Add-on	Add-on

*24/7 support in English only. 8x5 customer’s local business hours for designated languages.

Plans and pricing

Zendesk Suite plans

Basic plans

Subscription term

Number of agents

Suite Team

Suite Growth

Suite Professional

Suite Enterprise

Suite Enterprise Plus

Advanced AI

Advanced Data Privacy and Protection

Startups get Zendesk free for six months

Compare plans

Email

Messaging and live chat

Social and business

Voice

Help centre

Knowledge management

Bots

Community forums

Agent workspace with customer context

Collaboration tools

Marketplace

Workflows

Automations and intelligence

Workforce and change management

Reporting and analytics

Data

Customised apps and integrations

Developer tools

Security and compliance

Sunshine Conversations

Support and services from the Zendesk team

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Frequently asked questions, answered.

PURCHASE

How can I buy your software?

How long are your contracts? Can I upgrade or downgrade my subscription?

What if I do not need all the capabilities in Zendesk Suite?

TRIAL

How does the free trial work?

What happens after the trial ends?

GENERAL

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More questions?