Your solution to manage multilingual ticket submissions in Zendesk

The Knots Ticket Language Detection app quickly identifies the language of each incoming ticket before any agent opens it. Tag or save the language in a field for routing and reporting.

A quick reply in Any Language

Reduce the time spent on manual language identification, streamlining ticket processing.\ This feature works with any language. This is why you need to identify the language of incoming tickets:

Dynamic Language Recognition: Automatically detects and assigns languages for each ticket.
Route to agents groups based on Language: Saves detected languages as tags to combine with powerful Zendesk triggers to route the ticket to specific agents.
Adaptable to User Profiles: Potential to update the language settings for the requester's profile, catering to future demands.
Focus on Individual Tickets: Prioritise accurate language detection on a per-ticket basis, enhancing support accuracy.

Detect Language and Translate Tickets for Maximum Support

If you receive tickets in languages not spoken by any of your agents, you can automate them by combining the Ticket Language Detection with the Knots Ticket Translator app.

It is ideal for businesses handling a multilingual customer base seeking to improve response accuracy and operational efficiency in their Zendesk support system.

Main Benefits of Using the Language Detection App for Zendesk

User-Friendly Interface: Easy to integrate and use within your existing Zendesk environment.
Quick Setup: It only takes 2 minutes to start with the Ticket Parser.
Scalable Solution: Adapts to your customer base's diverse and evolving linguistic needs.
Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
Pay per usage and not agents: Pay per request, regardless of your number of agents.
Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.

Knots_benefits

Contact

For more information or any inquiries:

Email: zendesk@knots.io | Web: knots.io

Language Detection by Knots

App details

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