Reporting and analytics software

Direct reports

Use data and analytics to measure and improve the entire customer experience

Known as Zendesk Explore

Uncover customer insights

Data can be intimidating—all those charts, numbers, and spreadsheets. With Zendesk, understanding your customer service and sales data is simple. Our reporting and analytics software gives you instant access to customer insights that can make your business better—no statistics degree required.

Fine-tune your CX operations
Identify problem areas and fix them right away, letting your team spend more time with customers and prospects.
Improve agent and rep productivity
Monitor performance and identify areas of development for your team.
Understand your customers
Learn how customers interact with you so you can improve the overall experience.

Omnichannel analytics

Gain visibility into every interaction

Customer support and sales can happen anywhere—on email, chat, phone, or your social channels. You need an insight tool that can keep up. Our reporting solution integrates data from every channel, so you can measure how customers interact with your brand without losing the thread.

Powerful analytics to lead CX teams

Data that’s off the charts

Stylized screenshot: tickets created by month

Stylized screenshot: dashboard customization

Real-time and historical data

Access powerful reporting to understand past trends and take action on what’s happening in the moment.

Pre-built dashboards for every channel

Customizable dashboards and charts

Sharing and collaboration

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“The visibility that the Zendesk reporting solution brings has helped us improve our support operations tremendously—we're now able to surface problem areas from our tickets, quickly fix routing rules, and identify training opportunities for our team.”

Colin Wilkinson

Senior Manager, Agent Enablement, Member Services at Etsy