Artificial intelligence
Zendesk AI already speaks customer service
Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, which means you unlock the power of personalised support from day one—without any extra work.
Benefits
Expert CX for your business
Lend agents an extra hand
AI tools suggest responses and detect customer intent, empowering agents to offer better service.
Say goodbye to inefficient bots
Zendesk bots solve requests or find the right agent on their own—no manual effort needed.
Customise to your business needs
Optimise operations with personalised intent labels and AI-led insights. You will anticipate needs and offer the right answer.
Generative AI New
Let AI carry the load
Customer support is not always easy. Zendesk Generative AI—powered by OpenAI—makes it easier. Change tone, automatically write support articles and deploy bots that sound like people, all with a few clicks.
Bots and automation
Bots have never been this helpful
Generative AI-powered bots support customers with natural, human language. Set the tone to match your brand, then watch bots share the right information all on their own.
Get early accessAgent efficiency
It is a new era of agent productivity
Agents get an AI boost to quickly expand, summarise and shift the tone of their messages, resolving issues with speed and consistency.
Get early accessIntelligent knowledge base
Self-service gets even smarter
Automatically turn a few bullet points into a complete article. Create it once and update across your entire help centre. You can also shift the tone—from friendly to formal. If you are not sure what articles are missing, Content Cues suggests a list.
Explore knowledge baseTestimonials
9+
Increase in CSAT
-73%
Decrease in response time
“Zendesk AI allows us to focus on things like quality and coaching, instead of wasting time reading through tickets and manually categorising.”
Ian Hunt
Director of Customer Service, Liberty London
AI for Employee experience
Set your internal teams free
Offload repetitive requests onto bots, which come pre-trained on millions of HR and IT interactions. You can also set intents to route sensitive topics straight to the right teams, freeing everyone to focus on the right tasks.
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Data protection
Enterprise-grade security and privacy
Zendesk AI is covered by the same standards that apply to all Zendesk products, because we know how essential it is to keep customer data safe. For industries that need more protection, our Advanced Data Privacy and Protection add-on provides the next level of security.
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Frequently asked questions
Right now, customers on Suite Professional plans or above can use Advanced AI. If you would like to try our new generative AI features, sign up here.
