Best AI chatbots of 2024: ChatGPT and alternatives

Chatbots have been around for decades but have recently seen a surge in popularity following the launch of ChatGPT by OpenAI in November 2022. Now, ChatGPT alternatives are constantly popping up on the market.

The influx of these chatbots makes it easier for 77 percent of AI users worldwide to do their jobs, flex their creative muscles, provide outstanding customer experiences (CX), play or create games, write haikus, limericks, and short stories, find information, and so much more.

However, while ChatGPT is a leader in conversational, generative artificial intelligence (AI), it wasn’t purpose-built for every use case. Learn more about some of the top AI chatbots in 2024.

• What are AI chatbots?

• Best AI chatbots at a glance

• 24 best AI chatbots for 2024

• What to look for in an AI chatbot

• AI chatbot FAQ

• Ready to try a ChatGPT alternative?

Artificial intelligence chatbots are computer programs that simulate human interactions using machine learning (ML) and natural language processing (NLP) to understand speech and generate human-like replies.

AI chatbots, such as ChatGPT and Google Bard, use natural language processing to power a large language model (LLM), which can generate everything from text and images to music based on a user’s prompt.

AI chatbots that use intent models GPT-3 and above are forms of generative AI, meaning they can take in a large amount of data and create the text, images, audio, and synthetic data it “thinks” the user wants to see.

The best way to determine which chatbot is right for you and your business is to try it yourself. Read on to learn about some popular AI chatbots across a variety of different use cases.

Below, we’ll share more information about some of the most popular AI chatbots of 2024, including their features and pricing. These AI chatbots have been evaluated based on user reviews, their general features, functionalities, and performance.

1. ChatGPT

Use case: Broad use cases including but not limited to content creation and summarization, coding, and research

Model: GPT-3.5 and GPT-4

ChatGPT went viral in late 2022, blowing users away with its conversational capabilities and capacity to understand the chat’s context.

The bot also boasts impressive writing, summarization, coding, research, and parsing capabilities. ChatGPT can also integrate with other plugins to further enhance its capabilities. Some notable plugins include:

• OpenTable for restaurant reservations

• Kayak for hotel bookings

• Link Reader for website summaries

• VoxScript to summarize YouTube videos with transcripts

With new iterations of the original intent model, such as GPT-3.5 (available for free plans), and GPT-4 (available for paid plans), it’s a top contender.

However, ChatGPT wasn’t designed for every use case. Businesses should note that the bot isn’t ready to act as a customer-facing support tool. OpenAI also notes that ChatGPT’s models can sometimes “hallucinate” (display incorrect information as fact) and can reinforce social biases. It also warns users to be careful when using its models in high-stakes contexts.

Features:

• Reinforcement Learning from Human Feedback (RLHF)

• Conversation data preservation

• Contextual understanding

• Continuous learning

• Multilingual

• Content creation

• Code writing

• Complex problem-solving

• Human-like conversations

Pricing:

• ChatGPT: Free

• ChatGPT Plus: $20/month

ChatGPT is free during the research preview, but this may not be permanent. While OpenAI works to perfect its software, there’s a free version in exchange for response feedback to help the AI learn and continuously provide better answers.

Free trial:

Unavailable

2. Zendesk

Use case: Customer service and customer experience

Model: Proprietary

Zendesk’s unique approach to Al is a game changer for customer service teams.

Unlike many solutions on the market, Zendesk chatbots are fast to set up because they don’t require technical skills to deploy. They also come pre-trained on real customer service interactions specific to your industry, saving teams the time and costs of manual setup.

A few other ways Zendesk bots help deliver exceptional customer experiences include:

• Resolving customer issues over any channel without a human ever getting involved

• Directing customers to help center articles to enable them to better self-serve

• Speeding up resolutions by gathering context from customers

• Handing conversations to the right agent when a human is needed

• Boosting sales, such as by sending a customer with a loaded shopping cart a discount code

The Zendesk industry-leading ticketing system also integrates with a variety of chatbots to ensure seamless bot-to-human handoffs, and bots can be custom built with our platform.

Beyond conversational bots, Zendesk also offers generative AI tools for agents. Some AI-powered agent tools include intelligently routing requests to the right agent by language, intent (what a conversation is about), and sentiment (if it’s positive or negative), and sharing these insights with agents to provide helpful context and suggestions for how to solve the issue.

We’ve also combined the capabilities of the Zendesk Suite with the power of OpenAl to further enhance our generative AI solutions for agents. Learn more about our partnership with OpenAI.

Features:

• Intent recognition

• Sentiment analysis for email bots

• No-code bot builder

• Omnichannel deployment

• Integrations with third-party systems

• Customer context collection

• Reporting and analytics

• Security

• Seamless handoffs from bots to human agents

• Intelligent routing

Pricing:

• Suite Team: $55 per agent/month

• Suite Growth: $89 per agent/month

• Suite Professional: $115 per agent/month

• Suite Enterprise: $169 per agent/month

• Suite Enterprise Plus: $249 per agent/month

  *Plans are billed annually.

Free trial:

14 days

3. Bard

Use case: Content summarization, translations, coding

Model: Language Model for Dialogue Applications (LaMDA)

Google originally released its LaMDA-powered chatbot, Bard, to a limited audience in Great Britain and the U.S. However, it is now widely available.

Currently, people can use Bard for several use cases, including writing code, generating images from the web, and the ability to read responses out loud. Google is calling it a “launchpad for curiosity.” So far, the new technology seems to perform very well with math and logic-based questions.

To its credit, Bard strives to avoid distributing false information, and many find it effective for general use. However, it doesn’t give users the same answer every time, shows some bias, and is still experimental.

Like any brand-new chatbot, it’s still learning and has some flaws, but Google will be the first to tell you that. Google states that the tech can provide inaccurate information, and you shouldn’t use it for legal, financial, or medical advice.

Features:

• Information distillation

• Brainstorm plans and solutions

• Create drafts for various content types

• Summarization

• Co-editing

• Caption writing

• Source citations

• Export responses as files

• Coding

• Text-to-speech

• Generate images from the web

• Export data to Google Docs, Google Sheets, and Gmail

Pricing:

• Free

Free trial:

Not available

4. Bing

Use case: Content creation and data analysis

Model: GPT-4

Microsoft’s Bing rolled out its new AI chatbot in partnership with OpenAI to the public on May 4, 2023. Chatbot users can also view AI-powered results using the Bing search engine or app, but you must download Microsoft Edge to get the full Bing chat conversational experience.

Generally, Bing is a good resource for those seeking well-known information and strategy or content planning assistance. Although some say it’s less conversationally creative than its competitors, the average user may find it handy for general planning, composing responses, and generating images.

However, the technology has also experienced its fair share of mishaps. For example, soon after its launch, the bot incorrectly identified itself as Sydney and started generating inaccurate information, such as trying to convince a user that it was 2022 in February of 2023.

In a recent update, Bing added a visual search and an enterprise-level chatbot that offers security features and citations for the answers it provides users within the chatbot.

Features:

• Complex research capabilities

• Conversational replies

• Image generation

• Visual search and responses

• Edge sidebar

Pricing:

• Free

Free trial:

Not applicable

5. Claude

Use case: Task assistance

Model: Constitutional AI (CAI)

Claude is a generative AI chatbot from Anthropic that uses constitutional AI (CAI). The software refers to itself as “self-contained,” meaning it responds to general queries without searching the internet. Claude uses the “HHH” system architecture, which stands for “Helpful, honest, and harmless.”

Users can modify Claude’s behavior by prompting it with background knowledge to receive the desired responses. Claude comes in two paid models—Claude Instant and Claude 2—that can help users with text analysis, summarization, and creative content generation.

Features:

• Customer service

• Legal document scanning

• Life coaching

• Knowledge base search

• Document summarization

• Sales support

Pricing:

• Claude Instant:

• • Prompt: $1.63 per 1 million tokens Completion: $5.51 per 1 million tokens

• Claude 2:

• • Prompt: $11.02 per 1 million tokens Completion: $32.68 per 1 million tokens

Free trial:

Not applicable

6. Perplexity AI

Use case: Getting answers and recommendations with sources

Model: GPT-4

Perplexity AI is generally known as a reputable general knowledge chatbot because the tool provides sources and citations to back up its responses. Users should still do their due diligence to verify the accuracy of the bot’s answers, but this protects against misinformation and bot hallucinations.

Perplexity recently added two new features: Visual Perplexity and Llama Chat. Visual Perplexity allows the chatbot to respond to users using pictures and videos. Llama Chat is an AI chatbot built on Meta’s Llama 2 model to support common programming languages and help developers with code.

Co-pilot is a GPT-4-powered AI assistant feature of Perplexity that helps users get more targeted results. Users with a free account may only input five queries every four hours, while users on the paid plan get up to 600 queries on the free plan. Free-plan users can use their “Quick Search” more freely. It is not powered by GPT-4 and has more basic capabilities like serving up basic answers and search results to a question.

Features:

• Copilot search assistant

• Pro support

• Community Discord server access

• Real-time web search

• Llama Chat

• Visual Perplexity

• Voice command

• Mobile app

• Image search

Pricing:

• Free: $0 per month

• Pro: $20 per month

Free trial:

7 days

7. Jasper Chat

Use case: Content and reply writing

Model: GPT-4, Anthropic, and Google’s models

Jasper Chat is an AI copywriting chatbot for businesses. According to the Jasper website, the AI bot helps brands maintain tone consistency, adhere to editorial guidelines and company information, and streamline campaign collaboration.

To use this tool, the user just enters a prompt, refines their request if needed, and exports the final result. Of course, answers should be edited and fact-checked, but the Jasper bot can serve as a starting point for businesses with limited resources.

A key benefit of this chatbot is that you can train Jasper on your data and retain ownership of its outputs or information you provide. However, users should remember that AI-generated content may not be protected under copyright law since there aren’t currently any laws or precedents regarding AI. This means that others can use the content or information you publish without consequence.

Features:

• Copywriting

• Summarization

• Idea generation

• Content polishing

• Multilingual

• Contextual answers

• High-resolution images

Pricing:

• Creator: $39 per month

• Teams: $99 per month

• Business: Contact Jasper*Plans are billed annually.

Free trial:

7 days

8. Character.AI

Use case: Entertainment and conversation

Model: GPT-3

Character.AI users can pick the bot they want to talk to, and the bot will reply using the tone and language one would expect from that specific character. Some categories users can choose from include:

• Helpers: Dating coaches, psychologists, mock interviewers, and fitness coaches
  

• Famous people: Ariana Grande, Cristiano Ronaldo, Taylor Swift, Keanu Reeves, and Stephen Hawking
  

• Game characters: Mario, Luigi, Bowser, Nathan Drake, and Shadow the Hedgehog
  

• Movie and TV characters: Regina George, Captain Jack Sparrow, Captain America, Eleven, Wednesday Addams, and Tony Stark

Character.AI is slower than many other chatbots, but it has many different options, users can have entertaining “conversations” with their favorite stars and characters, receive designs and images, play games, or get advice.

Features:

• Character feed

• Create a character

• Create a feed

• Conversational AI

• Character voices

• Rich replies

Pricing:

• Free: $0 per month

• Character.AI+: $9.99 per month

Free trial:

Unavailable

9. ChatSonic

Use case: Content creation

Model: GPT-3.5 and GPT-4

ChatSonic is a generative AI chatbot that likens itself to ChatGPT which makes sense since it uses two of OpenAI’s latest intent models, GPT-3.5 and GPT-4, to enhance conversational experiences.

In the platform, users can enter prompts via text or speech and request digital art outputs or content of any length, whether captions and email replies or long-form articles.

ChatSonic also offers Chrome extension plugins to make it easier for users to write and research. One way it does this is by surfacing the information you need when you Google a question so that you don’t have to open an article and sift through it.

Features:

• AI art and image generation

• Content writing

• Integrated Google search

• Specialized personal assistants

• Voice command

• Content suggestions

• No-code bot builder

• AI templates

• One-click WordPress export

Pricing:

• Business: $12.67 per month (200,000 words/month for 1 user)

• Unlimited: $16 per month (unlimited words for 1 user)

• Enterprise: Starts at $1,000/month

  *Plans are billed annually. Pricing may increase based on the intent model, the number of words, and user seats.

Free trial:

$0 per month (10,000 words/month for 1 user)

10. Replika

Use case: Compassionate conversation, entertainment, and roleplaying

Model: Proprietary large language model and scripted dialogue content

Replika allows users to customize an avatar and talk to it for fun. The platform previously partnered with OpenAI to improve dialogue, context recognition, and the quality of roleplay conversations but now operates on a proprietary system.

While the avatar is like a compassionate online friend, it isn’t sentient or a substitute for mental health professionals—users should only use it for entertainment. It’s also incapable of operating as a true virtual assistant since it can't set reminders or answer math equations and lacks other real-world skills.

On the free plan, users can chat with their bot, customize their avatar using the points they earn, experience coaching sessions, select games or prompts to play, and read their digital friend’s diary entries. Users can also voice chat with their Replika bot and send photos, emojis, and voice messages.

Users can upgrade to Replika’s paid plan to enable video calls, advanced chats, or even roleplay a romantic relationship.

Features:

• Empathetic conversation

• Augmented reality (AR)

• Video calls

• Voice messages

• Rich media

• Coaching

Pricing:

• Free: $0 per month

• PRO: $5.83 per month

  *Plans are billed annually

Free trial:

Unavailable

11. My AI

Use case: Entertainment and dialogue

Model: OpenAI technology

Snapchat’s AI is called My AI and is unique because you can customize the appearance of the avatar you speak to and its outfit. A top choice for entertainment on social media, My AI lets Snapchatters ask questions about pop culture, get ideas for fun things to do, and allows them to message back and forth with the bot.

Snapchat+ subscribers can send My AI a photo Snap, and it will reply with a photo Snap back to the user. Additionally, users may customize My AI with a bio to tailor its personality and conversation style to their preferences.

Features:

• Text and image recognition

• Sticker and Bitmoji recommendations

• Find new friends on Snapchat

• Recommend local events

• Suggest articles and news stories

Pricing:

Free

Free trial:

Not applicable

12. Khanmigo

Use case: Education

Model: GPT-4

Khanmigo is an AI chatbot created by Khan Academy, an educational organization. The chatbot aims to facilitate learning by showing teachers and tutors effective strategies for teaching and engaging with students. It also helps teachers plan lessons and better understand student needs.

Furthermore, the tool is useful for students needing help with assignments or understanding complex topics. By leveraging the Socratic method, Khanigo can help students find the correct answer without doing the work for them—increasing their critical thinking skills and helping them absorb new information.

Features:

• Khan Academy integration

• Student progress insights and reports

• Grading recommendations

• Lesson planning

• Personalized AI tutoring

• Exploratory activities

• Multilingual support

Pricing:

• Monthly donation: $9 per user

• Yearly donation: $9 per year

• District access: Request pricing

*Encouraged to make a donation before using the chatbot.

Free trial:

Unavailable

13. Woebot Health

Use case: Mental health support and check-ins

Model: Proprietary

Woebot is a chatbot that uses science, AI, and natural language processing (NLP) to monitor user moods and provide 24/7 access to mental health support, helping users work through complex emotions and reflect around the clock. The bot is trained on clinical approaches, including:

• Cognitive behavioral therapy (CBT)

• Interpersonal psychotherapy (IPT)

• Dialectical behavior therapy (DBT)

Woebot aims to help people living with conditions like anxiety and depression or everyday stressors related to work, life, or family. It can help users build healthy habits, develop coping skills, and challenge harmful ways of thinking.

Features:

• Empathetic responses

• Rich responses

• Skill-building lessons

• Daily check-ins

• Data encryption

Pricing:

Free

Free Trial:

Not applicable

14. Ideal

Use case: Recruitment

Model: Proprietary

The Ideal chatbot helps recruiters effectively engage with candidates, eliminate phone screenings, qualify candidates, and support general talent acquisition efforts. This tool allows hiring teams to prioritize top candidates through response screening and candidate questionnaires.

The platform also meets global compliance standards adhering to the General Data Protection Regulation (GDPR), Office of Federal Contract Compliance Programs

(OFCCP), Equal Employment Opportunity Commission (EEOC), and more, meaning that all data stored on the platform is secure.

Features:

• Candidate screening

• Job and candidate matching

• Hiring and workforce insights

Pricing:

• Contact Ideal

Free trial:

Contact Ideal

15. Pi

Use case: Entertainment

Model: Inflection-1

Pi is a friendly, curious, and empathetic personal AI. The bot begins interactions with new users by explaining that you can ask it for advice and answers or just chat about whatever’s on your mind. It also declares that it has no interest in passing judgment or offering unsolicited advice, so you can also discuss more sensitive topics.

The bot is human-like and sends conversational messages, even emojis to emphasize its points. The bot is free to talk to, but you must make an account if you want Pi to remember the details you share.

Features:

• Conversational responses

• Vast knowledge base

• Personalized recommendations

Pricing:

• Free: $0 per month

Free trial:

Not applicable

16. Copy.ai

Use case: Blog writing and email marketing

Model: GPT-3

The copy.ai chatbot specializes in all things writing-related. For example, it can write product descriptions for online shops, marketing copy for digital ads, content for your personal blog, and more.

Copy.ai comes with unlimited brand voices, pre-built prompt templates, and an infobase, and can generate content in 95+ languages.

To get started, users must enter details about their project, including the topic, context, and tone. From there, sift through the bot's outputs and select your favorite option. Then, edit, add more details if needed, and publish your new content on the platform of your choice.

Features:

• Web scraping

• Video summarization

• Real-time data

• Intuitive doc editor

• Prebuilt prompts

Pricing:

• Forever free plan: $0 per month

• Pro: $36 per month

• Enterprise: Contact sales

  *Prices are billed annually

Free trial:

7 days

17. You.com

Use case: Research

Model: Proprietary

You.com is a conversational search engine that can answer questions, write emails and code, explain complex subjects, and brainstorm ideas. Unlike typical chatbots that surface articles for you to read through for an answer, You.com gets to the point and gives you the answer in the form of a message.

The platform is also free and secure and never displays invasive ads. Another benefit is that once the user enters a question or phrase, You.com allows them to click on other content types like videos, images, news, maps, and social media to find answers in mediums that suit their learning styles.

Users can also set You.com as their primary search engine and personalize search experiences by integrating with apps like Medium, Amazon, Home Depot, Target, and X (formerly Twitter).

Features:

• Information retrieval

• Conversational AI

• Task assistance

• Personalized responses and recommendations

• Contextual understanding

• Language translation

Pricing:

• Free: $0 per month

• YouPro: $9.99 per month

  *Plans are billed annually.

Free trial:

Not available

18. ZenoChat

Use case: Copywriting and brainstorming

Model: GPT-4 and Sophos 2

ZenoChat is a natural language generation (NLG) tool by TextCortex. It aims to tailor each chat to the user with custom style, knowledge, and communication needs for a “personalized intelligence experience.”

The software is a content generation tool for creatives who need help rewriting sentences or editing internal documents. ZenoChat’s AI was trained from over 3 billion sentences to reduce plagiarism and create unique outputs. It also supports more than 20 languages, so users can communicate with people from different cultures and backgrounds.

Features:

• Copy editing and rewriting

• More than 20 supported languages

• Idea expansion

• Personal intelligence

• Integrations on mobile and desktop

Pricing:

• Free: $0 per month (20 creations per day, 125 words per creation)

• Lite: $23.99 per month

• Unlimited: $83.99 per month

  *Plans are billed annually.

Free trial:

Not applicable

19. Amazon CodeWhisperer

Use case: Coding

Model: Proprietary

Amazon CodeWhisperer is a tool available with Amazon Web Services. It is an AI coding companion enabling developers to quickly build secure applications.

CodeWhisperer is built for programming and was trained on billions of lines of code. This makes it a top resource for coders looking for coding shortcuts or support throughout difficult projects.

This tool is especially useful for programmers attempting to work with unfamiliar APIs and streamlining time-intensive projects. Those in industries with known security risks may also use the CodeWhisperer to find hidden vulnerabilities in code and review suggestions to resolve them immediately.

Features:

• Real-time code suggestions

• Vulnerability identification

• 15+ programming languages

• Works with AWS services

• Code security scans

• Reference tracker

• Bias avoidance

• Organizational license and policy management

Pricing:

• Individual tier: $0 per month

• Professional: $19 per user/month

Free trial:

Not available

20. HuggingChat

Use case: Task handling, email writing, and content generation

Models: meta-llama/Llama-2-70b-chat-hf

HuggingChat is an open-source chatbot by HuggingFace that helps users complete the task at hand whether that’s coding a snake came, listing ingredients for tonight’s dinner, or writing a moving checklist for a first-year college student moving into a dorm.

Generally, the bot helps with tasks and writing general content using its own data. However, if you need it to surface more recent information, you can also toggle the “Search the web” button, and its outputs will align more closely with other online results.

The bot also elaborates on questions, predicting the user’s next question. Then, if the user has an account, they can refer back to the thread for details later—even if they’ve made another query since then.

Features:

• Conversational interface

• Personalized recommendations

• Task assistance

• Multilingual support

Pricing:

• HF Hub: Free

• Pro: $9 per month

• Enterprise Hub: $20 per user per month

Free trial:

Not available

21. Rose AI

Use case: Data cleaning and visualization

Models: Proprietary

Rose AI is a conversational data search engine and visualization tool that rides the line between traditional AI and a bot. It allows data scientists to quickly find, clean, and visualize data. Rose can also think critically about investments, understand mathematical logic, connect to third-party databases, and share digestible answers in visual or written form.

Rose’s outputs are less conversational than some of the bots in our round-up, but it does reply to conversational prompts with answers and visualizations. The bot lets users find contextual answers by immediately surfacing metadata and original sources.

Features:

• CSV download

• Auditable interface

• Data cleaning

• Data visualization

• Data marketplace

Pricing:

• Contact to register

Free trial:

Contact to inquire

22. Socratic by Google

Use case: Education

Models: Google AI and search technologies

Socratic by Google is a search-based chatbot for learners of all ages. Whether you’re trying to get through tedious homework or just want to learn something new, Socratic can help you meet your goal.

The learning tool was designed for ages 12 and older. With its “Speak a question” function, younger students can leverage it for assistance (under adult supervision). Users may also choose to type in a question if they desire.

Regardless, Socratic will share a top match from Google and a detailed explanation after entering a query, often with visualizations. Aside from that, the app also provides links to reputable online resources and study guides written by experts to enhance learning experiences.

Features:

• Free app and study guides

• Learning modules

• Search engine chatbot

• Step-by-step explanations

• Instructional videos

Pricing:

• Free

Free trial:

Not applicable

23. ChatSpot

Use case: Marketing

Model: GPT-3 and Dall-E

ChatSpot is HubSpot’s AI-powered marketing assistant (although, you don’t need to use HubSpot to use this bot). The Public Beta version of the bot helps marketing teams draft emails, write social media captions, generate blog topics, and develop effective calls to action.

It also comes with pre-built templates that make marketing work a faster process. Some of these templates are for YouTube video summaries, news subscriptions, and one can even scrape websites to determine which technologies a site uses.

However, the tool does have a few limitations. For example, the vendor notes that the bot is still learning and won’t always deliver accurate results. Also, it can’t reference old messages—even if you’re still in the same thread. Additionally, the result accuracy decreases in languages other than English.

Features:

• Adaptive testing

• SEO suggestions

• Data capture

• Integrated content generation

Pricing:

• Free

Free trial:

N/A

24. Certainly

Use case: Sales and e-commerce

Model: OpenAI technologies

Certainly’s chatbot enables businesses to mimic their top revenue-driving salesperson. The bot was built using online sales data, giving it unique insight into the e-commerce industry. It also comes with pre-made templates, provides accurate data, and also integrates with Zendesk.

It aims to be a tool for deflection, data collection, and customer engagement. With the ability to understand customers and the context behind their messages, this chatbot can learn to deflect tickets to sales reps when tickets need a human touch.

Features:

• Contextual understanding

• Natural language understanding

• Human-like responses

• One-click integrations

• Smooth agent handoffs

Pricing:

• Starter: Get a quote

• Pro: Get a quote

• Premium: Get a quote

Free trial:

14 days

The chatbot you select will depend on several factors. Let’s explore some questions you can ask yourself to better understand your needs and limitations.

1. What will I use it for?

The first things to consider when choosing your preferred chatbot are your goals and intended use cases. All bots worth their salt should have standard features like AI and NLP. Beyond that, essential features will depend heavily on the industry.

Here are a few common questions businesses in different industries should ask before investing in an AI chatbot:

• What model was the chatbot trained on?

• Does the chatbot need information about recent data or news?

• Do you need to generate images, code, music, and videos or only text?

• Can the chatbot back up statements with sources?

2. What are my goals?

Assessing your goals is crucial when choosing the right AI chatbot for your business. If you need to stay on top of your data security, spending money for a reputable AI chatbot may be necessary. Key requirements like security and advanced features are often only available with paid chatbot plans.

Different goals businesses may have when looking for a chatbot include:

• Editing internal documents

• Brainstorming

• Generating code

• Enhancing customer service

If your business goals revolve around improving your customer experience but your team doesn’t have a background of highly technical knowledge, Zendesk is your best bet.

3. Does the solution integrate with my key systems?

Businesses will need a chatbot with plenty of integrations. Before you commit to a chatbot, verify that it can integrate with the other systems your teams rely on.

These systems may include your customer service software, CRM, and marketing automation tools. Ideally, you will find a chatbot like Zendesk that allows administrators to easily configure integrations and customize the bot with a no-code builder.

These capabilities are especially ideal for small and midsize businesses (SMBs) that don’t have the resources to hire a third-party developer or an in-house team.

4. Which channels do I need to deploy on?

Select a chatbot that can deploy on every communication platform you use to amplify your reach no matter your industry. Look for a bot that you can introduce on your website, messaging apps, and social media channels. For example, you may choose to deploy a chatbot on platforms like:

• WhatsApp for Business

• Messenger

• Shopify

• Apple Business Chat

• X (formerly Twitter)

5. Is the solution easy to set up, use, and train?

Often, chatbots require extensive coding to customize, train, and configure. These are solutions that require large IT and dev teams, and the average person will struggle to manage them. Sometimes, clunky, code-dependent bots may be necessary, but they often aren’t needed and come with hefty expenses.

Instead, you should focus on solutions like Zendesk that allow users with little technical expertise to configure, train, deploy, and maintain their bots. Better yet, choose a bot built on relevant industry data to negate the need for manual training.

Finally, here are some answers to the most commonly asked questions about AI chatbots.