CX Innovation

AI ushers in era of intelligent CX, fuels massive industry transformation

Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal…

Latest stories

Partner Awards 2023: Winners help Zendesk deliver exceptional CX

Zendesk has announced the winners of its annual Partner Awards, honoring the best Go-to-Market (GTM) and…

Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security

The accelerated adoption of AI and the massive explosion of generative AI (hello, ChatGPT!) shook up…

Zendesk Appoints Craig Flower as Chief Information Officer

Zendesk announced today it appointed Craig Flower as its new Chief Information Officer. Flower had been…

New updates to Zendesk platform enable businesses to act on customer data in one central workspace

Zendesk today announced no-code tools to help businesses bring custom data into its platform and create…

IT leaders all in on AI to improve employee and customer experiences

After years of economic uncertainty and rapid technology changes, IT leaders have significantly shifted their priorities.…

Zendesk AI helps businesses deliver exceptional employee experiences

Zendesk today announced it is bringing Zendesk AI to IT and HR teams. Artificial Intelligence plays…

Zendesk CTO on how businesses can use AI to differentiate customer service

Zendesk recently participated in The Economist Impact panel, which brought technology industry leaders and analysts together…

Customer Spotlight: Building trust in the age of AI

The Zendesk customer-first approach helps us foster meaningful conversations with our customers, prioritizing their needs and…