Chat and messaging

A 2023 guide to live chat support

Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool

Chat and messaging

Latest stories

8 min read

Messaging is open for business. Are brands ready?

We’re living in the messaging era. From chatbots and voice assistants to emojis and end-to-end encryption,…

Chat and messaging

Best practices
6 min read

How online retailers are transforming the customer experience with conversational commerce

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

AI and automationChat and messaging

Best practices
10 min read

Understanding the difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.

Chat and messagingCustomer support social media

Best practices
11 min read

Providing great social media customer service

What is social media customer service? Social media customer service is offering support through social channels,…

Chat and messagingCustomer support social media

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

Chat and messaging

Best practices
1 min read

Let’s get conversational: 9 ways to transform your CX with messaging

Did you know that nearly 75% of customers expect conversational experiences when interacting with brands? For…

Chat and messaging

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.