ZENDESK FOR ENTERPRISE

Transform your relationships with customers

Zendesk empowers you to adapt to changing customer expectations. Align your teams and technology around what matters most — the customer.

Logo: LatitudeLogo: Fairfax MediaLogo: VodafoneLogo: REA GroupLogo: OricaLogo: Stanley Black & Decker

BUILT FOR THE ENTERPRISE

The future of customer experience

Drive better conversations

Offer rich, personalised conversations on the channels customers choose. They’ll feel like more than a transaction; you’ll encourage long-term loyalty.

Conversational features

Maximise agent efficiency

Transform agents from problem solvers to revenue drivers. With our all-in-one workspace, they’ll focus less on repetitive tasks and more on relationship building.

Productivity features

Adapt faster to change

Keep up with changing customer demands. Enter new markets and scale even faster with the open, flexible solutions on our complete Sunshine platform.

Zendesk platform

ZENDESK SUNSHINE PLATFORM

Open, flexible architecture

Our library of 1,200+ apps and integrations lets you add your everyday systems with a click, and our comprehensive set of APIs allows you to extend and customise solutions. When you connect your tech stack to Zendesk, data is useful and usable.

Explore platform

SECURITY AND COMPLIANCE

You’re safe with us

Trusted by Fortune 100 companies, our privacy and data protection program includes a team dedicated to global compliance. We operate within all regulatory and industry frameworks — because software is only as good as its security. For higher security needs, we offer Advanced Data Privacy and Protection.

Full compliance details

ZENDESK WORKS FOR YOU

Tailored to your needs

Bring your vision to life

Partner with our world-class experts to design and implement Zendesk. Our Professional Services team will give you the personalised service you need to reduce time-to-value and transform your service offerings.

Start the partnership

Find your industry

We know every industry works a little differently. Whether you work in retail, manufacturing, financial services or any other sector, our expertise will help you make the most of Zendesk.

View Zendesk industries

CUSTOMER STORIES

How businesses use Zendesk

Logo: Orica
Logo: Stanley Black & Decker
Logo: Latitude
Logo: Fairfax Media
Logo: Vodafone
"We were looking for an omnichannel experience, we were looking for AI and we were looking for self-service to aid cost reduction, but we also wanted to uplift the customer experience."

Adam Howell

Customer Operations Manager at Latitude Financial

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3.5

days to implement

20%

call deflection with webforms

-90%

less time for Help Center revisions

1,900

merchant partners

Zendesk in action