Zendesk Community

You’re in the right place

Welcome to the Zendesk community. It’s a space where you can connect and engage with other users. Come together and learn from your peers, grow your network and improve the way you use Zendesk.

Join us

Network

Meet and interact with other CX professionals from all over the world and build your circle of support.

Learn

Understand the ins and outs of Zendesk and transform into the next CX buff.

Engage

Join a conversation in our community forums, leave us feedback and get unlimited access to best practice.

ZENDESK USER GROUPS

Connect, learn, share

Level up your skillset. Network with other passionate Zendesk power users. Join events led by users, for users. And maybe make a friend or two along the way.

Join us, or find out how

Training and certifications

Take a crash course

Get better at how you use Zendesk. Whether you’re an agent, admin or developer, there’s a training course waiting for you. When the time comes, show us what you know and get Zendesk certified.

Go to training and certifications

Product help

Leverage our expertise

Help yourself to our robust library of help centre articles. Whether you’re looking for advice, troubleshooting tips or answers to your product questions, our team puts everything you need within reach.

Check out our knowledge base

Zendesk Luminaries Program

Shine a light on your experience

The Luminaries program lets you engage in a variety of ways: speaking at a Zendesk event, using your knowledge to help others, conference opportunities and much more. Let us recognise and reward you.

Discover more about Luminaries

“The community is one of the first places I go to find shared experiences. It is rare that I’m the first person to run into any given situation. Sometimes that’s just commiseration on feedback posts, but more often, it’s a solution that I didn't think to consider. I find the user-created guides help me tremendously. The mods are supportive of each others’ work and are often the first to share their experiences on the forums, which makes them an invaluable resource when I need help.”

Chris Bulin

Support Services Enablement Manager at Ithaka

Learn more about Chris