Our people
are your people

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

The support behind Zendesk

We’re a support organisation within a support organisation, so we get it. As the “super-users” and original beta testers who use the software every day, we are empowered to get you the answers you need.

Need help?

Access our Knowledge Base

We are big on self-service. Chances are, we’ve seen your question before.

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Tap into our Community

We serve a large variety of customers in a wide range of industries.

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Submit a request

We are here for you if you need help.

Talk to our team

Solving problems, not tickets

We are a team of experts working in a solution centre, doing everything we can to resolve your problems.

People-first service

91.5%

Agent Satisfaction Score (ASAT)

Happy customers

95%

Customer Satisfaction Score (CSAT)

Premier Support

Tailored help and guidance experience for your evolving business needs and technical environment.

  • Designated engineers

    Confidently manage complexity with a Personal Support Engineer who knows your business and CX stack.

  • Developer support

    Get in-depth API and integration support for your developers from experienced and certified specialists.

  • Ongoing monitoring

    Uncover issues ahead of time and, through regular health checks, continually optimise your CX and solutions.

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Premier Enterprise

Achieve your biggest goals with the highest level of strategic and technical partnership.

  • Premier Support

    Get all the features of the white-glove experience, including increased coverage, designated Premier team and developer support.

  • Technical Account Manager

    Drive strategic alignment and momentum across Zendesk projects and programs with a seasoned technical advisor.

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Resources

Zendesk on Zendesk

See how our team of super-users optimise their Support.

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Zendesk Tips

Learn tips and tricks from our team of experts.

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What’s new

Find out about our latest and greatest innovations.

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Immunotec
“Our Technical Account Manager shadowed the team to understand our process and how we use the platform. Through their recommendations, we are now connecting with more people, have more automation and have a great customer experience.”

— Alfredo Russ, Global Customer Service Director, Immunotec

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