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AI ushers in era of intelligent CX, fuels massive industry transformation

Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey

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Supporting Giving Tuesday: Tech for Good Impact Award winners will use Zendesk to advance social causes

The Zendesk Foundation today announced the winners of the annual Tech for Good Impact Awards. Earlier…

New updates to Zendesk platform enable businesses to act on customer data in one central workspace

Zendesk today announced no-code tools to help businesses bring custom data into its platform and create…

IT leaders all in on AI to improve employee and customer experiences

After years of economic uncertainty and rapid technology changes, IT leaders have significantly shifted their priorities.…

Zendesk appoints Caroline Jessen as Chief People and Diversity Officer

Zendesk announced today it has appointed Caroline Jessen as its Chief People and Diversity Officer. Jessen…

Zendesk AI helps businesses deliver exceptional employee experiences

Zendesk today announced it is bringing Zendesk AI to IT and HR teams. Artificial Intelligence plays…

Zendesk extends its CX leadership with powerful generative AI offerings

Zendesk, Inc. today announced market-leading customer experience (CX) generative AI advancements that allow companies to realize…

Zendesk CTO on how businesses can use AI to differentiate customer service

Zendesk recently participated in The Economist Impact panel, which brought technology industry leaders and analysts together…

The power of AI in CX takes center stage at Zendesk Showcase

The excitement from Zendesk Relate 2023 continues as we bring a more intimate group together in…

Customer Spotlight: Building trust in the age of AI

The Zendesk customer-first approach helps us foster meaningful conversations with our customers, prioritizing their needs and…

Customer Spotlight: AI’s Impact on Modern Self-Service

The data continues to prove that customers prefer to self-serve (being able to check in for…

4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years

A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…

The newest customer experience frontier: Meta’s Threads

With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…

Zendesk recognized as a "Best Place to Work for Disability Inclusion" by 2023 Disability Equality Index®

Zendesk is committed to creating an inclusive workplace and thoughtful technology so that everyone feels empowered…

Zendesk Appoints Kelly Waldher as its new Chief Marketing Officer

Zendesk announced today it has appointed Kelly Waldher as its new Chief Marketing Officer. Waldher joins…

Meet our new Chief Trust & Security Officer

At Zendesk, we prioritize the protection of our data and maintaining the highest security standards across…

Zendesk CTO on harnessing the power of AI for customer-centric cost control

Zendesk recently participated in Futurum’s annual The Six Five Summit which brought technology industry leaders and…

Zendesk recognized for helping global cosmetic retailer Lush deliver elevated customer experiences

In the ever-evolving beauty industry, companies are looking for ways to deliver deeper connections and more…

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

SAN FRANCISCO – June 22, 2023 – Zendesk, Inc., today announced its completed acquisition of Tymeshift,…

Zendesk Head of AI on the current value add of generative AI and future applications for CX

A lot has happened since we last spoke. At Relate, the company announced Zendesk AI. What…

Supporting World Refugee Day 2023

Today, over 100 million people are forcibly displaced, a number that has doubled in the past…

Press releases

January 17, 2024

AI ushers in era of intelligent CX, fuels massive industry transformation

January 8, 2024

Zendesk signs definitive agreement to acquire Klaus

December 13, 2023

Zendesk Appoints Kelly Grier to Board of Directors

October 3, 2023

Zendesk extends its CX leadership with powerful generative AI offerings

May 10, 2023

Zendesk announces powerful AI designed exclusively for intelligent CX
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