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AI ushers in era of intelligent CX, fuels massive industry transformation

Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey

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Zendesk Workforce Reduction

Earlier today, Zendesk CEO Tom Eggemeier sent the following note to Zendesk employees. All, this is…

Zendesk ranks in top 10 of USA Today’s Climate Leaders

Zendesk has been honored in USA Today’s America’s Climate Leaders, ranking at 8th on its inaugural…

Our climate commitment: Zendesk signs its first offtake agreement to scale carbon removal technology

Zendesk has made a significant step towards a more sustainable future by signing our first carbon…

ZENDESK RELATE 2023: Zendesk CEO Tom Eggemeier on how intelligent CX will transform businesses

Today I addressed more than 30,000 customers, partners and Zendesk users who attended or tuned into…

ZENDESK RELATE 2023: Zendesk announces powerful AI designed exclusively for intelligent CX

Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that…

ZENDESK RELATE 2023: Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences

Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands…

ZENDESK RELATE 2023: The story of our freshhhh new look and feel

Zendesk began as a start-up dream shared by three friends in Copenhagen. Their ambition was to…

ZENDESK RELATE 2023: The stage is set for the most innovative Zendesk Relate yet

The agenda for Zendesk Relate, the year’s most anticipated annual CX event where industry leaders hear…

Zendesk 2022 Global Impact Report highlights growth in philanthropy, workplace culture and sustainability

Today, we released our fourth annual Global Impact Report, which shows the decisive actions we took…

Zendesk adds OpenAI integration to expand AI-powered customer experiences

Zendesk today announced its collaboration with OpenAl, an Al research and deployment company, to launch new…

Building responsible AI for the next evolution of customer experiences

We know consumers want generative AI, however they also have some valid concerns. According to The…

Zendesk Tech Summit 2023: Working together to build better products and services for customers

More than 1,800 Zendeskians from across our global Product Development organization gathered recently to attend the…

Consumers want generative AI and know it will change their service experiences

Generative artificial intelligence (AI) has taken the world by storm, sparking conversations about how it will…

Zendesk Head of AI on the promise and pitfalls of generative AI

Before she was Head of AI at Zendesk, Cristina Fonseca was founder of Talkdesk and Cleverly…

Our Commitment to Pay Equity

At Zendesk, pay equity is a priority. One of the key components to achieving pay equity…

Zendesk appoints Julie Swinney as CFO

Today, Zendesk announced the appointment of Julie Swinney as Chief Financial Officer. She joined Zendesk in…

Zendesk enhances conversational experiences with proactive messages

In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing…

Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles

Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer…

Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2

At Zendesk, we know that customers want honest feedback before they use a product or service.…

NRF 2023: The time is now for retailers to drive more immersive experiences

Earlier this year, our Zendesk team traveled to New York to attend retail’s most important conference,…

Press releases

January 17, 2024

AI ushers in era of intelligent CX, fuels massive industry transformation

January 8, 2024

Zendesk signs definitive agreement to acquire Klaus

December 13, 2023

Zendesk Appoints Kelly Grier to Board of Directors

October 3, 2023

Zendesk extends its CX leadership with powerful generative AI offerings

May 10, 2023

Zendesk announces powerful AI designed exclusively for intelligent CX
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