Plans and pricing

After clicking "Buy now", you will create a Zendesk account and immediately be able to purchase your software. You can easily pay by credit card or PayPal. Customers who prefer to purchase through our sales representatives can opt to pay via invoice.

Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Learn more here or contact us for details.

If you are looking for something more robust, our Zendesk Suite plans are the simplest way to get up and running with everything your team needs to deliver seamless support across channels at great value, starting from US$ 55 per agent/month (billed annually).

To supplement your existing plan, additional usage and capacity-based add-ons can be purchased by through our sales team. See plan details for more information.

When you sign up for your trial, you’ll have access to all features on the Support Professional plan. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card or PayPal from within your account.

At the end of your trial, your data and setup remains intact. You can log in and select a plan to purchase.

An agent is what we call anyone who logs into Zendesk. Each rep, admin or manager needs their own agent licence. Add as many agents as you want on any plan.

Customers on any Zendesk plan have access to online support, as well as the Zendesk Help Centre, on-demand training and Community. For additional fees, customers can access prescriptive guidance, customised training, hands-on configuration, 24/7 support and implementation services to ensure teams are set up for success.

We have thousands of prebuilt apps and integrations available through the Zendesk Marketplace. You can also build almost anything you want on top of the Zendesk platform via our developer API.

We combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

Our Help Centre is open 24/7. You can also reach out to our global support team. We’re here to help.