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Service desk chatbots: A jump-start guide for 2024
Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.
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Article
6 min read
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Article
7 min read
Chatbots vs. conversational AI: What’s the difference?
Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.
Article
15 min read
Conversational marketing: Answering your 9 biggest questions
A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.
Article
11 min read
Understanding enterprise chatbots: Why and how to use them for support
Save time for your customers and agents with enterprise chatbots.
Article
18 min read
What is a chatbot?
Chatbots are software applications that can simulate human-like conversation and boost the effectiveness of your customer service strategy.
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