Customer experience
Expert tips for building a customer-obsessed organization.
Intelligent customer experience (ICX): A guide for 2024
Businesses must deliver high-quality consumer interactions to meet rising expectations. Learn how leveraging data and AI can help create an intelligent customer experience.
Latest stories
Article
4 min read
Protecting customer privacy in a world of personalization
Learn how CX and security teams can work in tandem to prioritize customer privacy.
Article
1 min read
How to create an effective customer success plan (+ a template)
Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.
Article
1 min read
Customer success playbook: A comprehensive guide
Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.
Article
5 min read
Reach beyond: A CX Moment with Mizuno
Zendesk spoke with iconic sports equipment supplier Mizuno’s director of customer support about how improving communication between support teams led to better CX.
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