Customer experience
Expert tips for building a customer-obsessed organization.
Latest stories
Article
7 min read
Understanding customer expectations: Types, management tips, and examples
Customer expectations frequently change, so it’s essential to stay informed about their needs. Learn what customers expect from companies and what you can do to earn and keep their business.
Article
11 min read
What is customer experience design? Benefits, examples, and tips
A well-designed customer experience helps brands develop meaningful relationships with buyers, secure repeat purchases, maintain a positive reputation, and improve internal processes.
Article
12 min read
Understanding the 4 types of communication styles in the workplace
Communication differences often cause confusion and frustration. Learn how to identify and collaborate with each communication type in the workplace and with customers.
Article
12 min read
Measuring customer experience: 6 metrics to do it right
Improve CX by regularly measuring customer experience metrics and leveraging key insights effectively.
Article
8 min read
Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
Article
5 min read
Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Article
10 min read
What is customer obsession? How to become customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Article
1 min read
Customer experience: A comprehensive guide for 2024
Customer experience (CX) refers to all the interactions between a business and its customers. Learn why it's so essential and how you can improve your CX strategy.
White Paper
1 min read
Better customer experiences with omnichannel engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of…
Article
7 min read
The 11 types of customers + how to support them
Customer service isn’t a one-size-fits-all approach. Understanding the types of customers can help you optimize the customer experience and hit your business goals.
Article
12 min read
How to deal with difficult customers: 13 tips + examples
Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.
Article
5 min read
Top 10 customer experience KPIs and metrics for 2024
It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.
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