AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Burning AI questions answered—with Zendesk’s Peter Neels
Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.
Latest stories
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3 min read
Enhancing the agent experience with Tymeshift’s newest features
Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
Article
1 min read
AI call center: A complete guide
Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
Article
1 min read
What is AI transparency? A comprehensive guide
AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.
Article
4 min read
5 ways companies can promote more sustainable AI
Here's how companies can harness the power of AI responsibly and work towards a sustainable, low-carbon future.
Article
4 min read
AI is transforming the role of CX agents—see what they expect and when
Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.
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