AI and automation

From bots to intelligent workflows, see how AI is transforming business.

Latest stories

2 min read

The role of AI in self-service and knowledge management

The second episode of Conversations with Zendesk, with Kajabi's Jared Loman and Zendesk's Maddie Hoffman, explores how generative AI will shape self-service and knowledge management.

Article
2 min read

How AI can help businesses hedge against uncertainty

For businesses, resilience isn’t a mantra, it’s a must have. That’s why many are turning to AI—and their CX teams—to help them navigate challenging times.

Article
3 min read

How Zendesk AI can start supporting your teams and customers today

Forget the swag–our hottest conference commodity was expert tips and tricks on AI for CX.

Article
1 min read

How manufacturers can cut service costs with AI

See how leading manufacturers are using artificial intelligence to stay ahead of the competition.

The best things in life are free

Like our demos.

Article
14 min read

9 ways to use AI in customer service

Leverage AI in customer service to improve your customer and employee experiences.

AI deep dive: Harnessing the power of AI for customer service

We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.

Unlock personalized service at scale with a unified customer view

Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.

Podcast
1 min read

How AI helps companies enhance the customer experience and control costs

The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.

Infographic

How to use AI to reduce service costs in manufacturing

Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

Article
5 min read

How manufacturers can cut service costs with AI and automation

See how leading manufacturers are using artificial intelligence to stay ahead of the competition.

Article
3 min read

How to cut retail customer service costs with artificial intelligence

Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.

Article
6 min read

Shaping the future of intelligent CX with Zendesk AI

Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new AI technologies to instantly improve the customer experience.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Article
2 min read

How tech companies are using AI to control costs amidst "year of efficiency"

Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.

White Paper

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

Article
5 min read

Here’s why AI is the key to more empathetic customer experiences

If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experiences at scale.

Article
3 min read

Get down to brass tacks on AI, customer experience

Learn the newest strategies for supporting customers from companies that are nailing it. Your team—and your boss—will thank you for making the trip to Relate 2023.

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