Help center
Help customers help themselves with a knowledge base, community forum, and more.
Zendesk AI: Unlocking the power of AI across your entire service experience
At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.
Latest stories
Article
2 min read
How software and cloud services companies can scale CX with self-service and intelligent triage
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
Article
8 min read
How to optimize your knowledge base for SEO
An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.
Article
6 min read
Self-service support: Why companies need it and how to do it right
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
Article
8 min read
Creating an FAQ page? Here's what you need to know.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
Article
13 min read
19 stellar FAQ page examples and how to create one (+ template)
FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.
Article
6 min read
Maslow's hierarchy of needs for help center customization
To help businesses ensure they’re building meaningful help center experiences, we created a hierarchy of needs for help center customization best practices
Article
4 min read
'Many to many'—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
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