Community forum
What is community software? (+3 reasons to use it)
Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.
Latest stories
Article
6 min read
3 ways community forums benefit businesses
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
Article
6 min read
Self-service support: Why companies need it and how to do it right
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
Article
10 min read
Customer self-service: what it is, why it's important, and how to get it right
What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
Article
5 min read
How moderators can make your community a better place
As community forums become essential tools for scaling support, it’s natural for companies to need some help keeping the conversation flowing. Here's why moderators are key to success.
Article
5 min read
Cultivate community for a better customer experience
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.