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Transforming customer service: The impact of AI

Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.

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2023 Gartner® Magic Quadrant™

Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…

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How IT leaders can eliminate siloed service and deliver enhanced employee experiences

Experts warn of decreased employee satisfaction. Here’s how businesses can take action.

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Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

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Zendesk ROI case study: Lush

See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Employee Experience Trends Report 2023

New ways of working require new tools. Download the report to see key trends and insights shaping the workplace in 2023.

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Turbocharge your CX with Zendesk and AWS

Learn how to deliver faster retail customer service with Zendesk on AWS.

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Gartner: 3 Ways AI Benefits Customer Service Organizations

A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.

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