White Paper
Latest stories
White Paper
2 min read
How live chat helps businesses and consumers
Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…
White Paper
7 min read
Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
White Paper
5 min read
Rethinking customer service skills for the new era of retail
Customer experience is a front-and-center variable in the retail industry’s ongoing evolution. While experience-focused leadership positions…
White Paper
1 min read
Team up on self-service with Team Publishing
The key to a great self-service experience for your customers is having great content. In order…
White Paper
1 min read
Why your business needs the Science of Sales
Sales success has traditionally been considered an art, honed by sales veterans over years of deals…
White Paper
1 min read
SFA software evaluation template
Knowing that not all SFA solutions are created equal, this template is designed to help you select the right SFA for your business
White Paper
2 min read
Gartner's Customer Engagement report
With the many available CEC options to research and choose from, it can be challenging to…
White Paper
Why your business needs a sales CRM
With so much money and time invested in sales growth, why are sales leaders still falling…
White Paper
1 min read
Gartner’s 2017 Magic Quadrant for CRM | Zendesk
In this report, Magic Quadrant for the CRM Customer Engagement Center 2017, Gartner examines the global…
White Paper
7 min read
Customer service: turning transactions into relationships
Customer service has never been easy. Over the years it has only become more complex and…
White Paper
1 min read
Zendesk research: retail and the holidays
The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…
White Paper
1 min read
Gartner: knowledge management will transform CRM customer service
Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…
White Paper
1 min read
Forrester’s 2017 Customer Service Trends
Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…
White Paper
7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…
White Paper
1 min read
Gartner's FrontRunners Quadrant for Help Desk Software
If you’re a small business software buyer, your decisions can have a direct impact on your…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.