AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Latest stories
Article
Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
Article
3 min read
Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season
Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog…
Article
4 min read
How businesses can improve the customer experience with machine learning
Every interaction offers a business the chance to leave a customer feeling good, helping to build…
Article
1 min read
How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
Article
1 min read
Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.