Tools and media

Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.

Latest stories

Article
3 min read

Outreach’s Manny Medina on why you should stay close to your customers

Outreach co-founder and CEO Manny Medina shares his success formula: leveraging feedback, focusing on customer retention, and empowering employees.

Article
2 min read

Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy

Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound game, and valuable community content.

Startups

Article
4 min read

Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck

Schuck shares his top tips and growth strategies that helped propel his company to success.

Startups

Article
2 min read

Customer service plan template, tips + how-to guide

A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

The IT dilemma: Balancing data privacy and personalization in customer experience

Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.

How software and cloud services companies deliver exceptional technical product support

See how you can empower your technical support team to deliver excellent customer service consistently.

Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service

Meet travelers where they are, get them where they want to go, and help them relax once they arrive. Learn how in this guide.

Travel/Hospitality

Delivering transformative messaging experiences to your transportation, travel, and hospitality customers

Download this ebook for insights on delivering seamless CX for travelers.

Report: IT leaders tackle new challenges with security, AI, and CX

Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
2 min read

Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund

Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.

Support

Employee experience trends: Innovations in AI and technology

Discover new strategies for keeping employees motivated and engaged this year and beyond.

Article
3 min read

Tailscale’s $113M success with Avery Pennarun

Tailscale’s Pennarun shares insights on building a product customers love–not just like.

Startups

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

1 min read

Guide to omnichannel contact centers

Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.

Call centre software

Article

All about PCI DDS (and why it’s important)

Earning and maintaining the trust of your customers is critical to the success of your business.…

Help desk software

Article
2 min read

LinkSquares’ $161M growth strategy with Vishal Sunak

Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.

Article
3 min read

The road to becoming one of the biggest marketing automation companies with a $100M+ exit with David Cummings, co-founder of Pardot

Cummings shares personal stories of startup challenges on this episode of the Sit Down Startup podcast.

Article
1 min read

Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart

Creating your own business isn’t for the faint of heart. Just ask Elliot Shmukler, co-founder of…

Startups

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