Podcast | Conversations with Zendesk
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Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Discover how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.
Podcast
1 min read
Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes
Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.
Podcast
1 min read
How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
As any support team manager can attest to, the deleterious effects of stress and burnout have…
Podcast
2 min read
Democratizing creativity through AI with The New Yorker's Matthew Hutson
While the public is only just now beginning to grapple with the rise of artificial intelligence,…
Podcast
2 min read
Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
Podcast
2 min read
How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt
In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.
Podcast
2 min read
Keeping the human touch in an AI-driven future with Amazon Web Services’ Deepam Mishra
In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.
Podcast
2 min read
Getting personal: How AI will help businesses understand customers better
In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.
Podcast
2 min read
The customer-first strategy: Why it’s crucial to your business
In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.
Podcast
1 min read
How AI helps companies enhance the customer experience and control costs
The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.
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