Research and trends
Get expert insights based on our deep industry knowledge.
Latest stories
Article
2 min read
Improvements in search for more intelligent self-service
Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…
Article
1 min read
Infographic: best in practice
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…
Article
1 min read
S*** Support Agents Say
We know, we know: the S**** People Say meme is on its last leg. Who can…
Article
2 min read
Infographic: Love 'Em or Hate 'Em, Call Centers Are Here to Stay
No one relishes the thought of having to phone up a support agent to have their…
Article
1 min read
Customer experience is more important than advertising (Infographic)
It's never been more important to invest in customer service and the customer experience.
Article
1 min read
The history of customer support
There was a time when customer support meant you told a shop owner your issue with…
Article
Things Real People Don't Say About Your Customer Support
Inspired by the witty folks behind Things Real People Don't Say About Advertising and Things Real People Don't…
Article
3 min read
Don't Keep Your Customers Waiting
Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.