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3 min read
Top retail trend to watch: Omnichannel CX
Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.
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How SMB sales teams are keeping up in 2020
Let’s take a look at how SMB sales teams are adapting to keep up.
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1 min read
4 steps to optimize your customer service technology
Implementing your technology solution is a major milestone—and just the first step in a journey. As…
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Meet your customers anywhere. Go omnichannel.
Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…
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1 min read
The 5 step sales process road map (infographic)
Let's walk through the key steps in the sales process starting with how to create a roadmap, moving from prospecting to qualified leads and finally closing.
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1 min read
Help customers help themselves with AI
With the variety of ways that customers reach out for support—like via email, calling over the…
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1 min read
Your guide to the wonder years of knowledge management
Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to…
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5 fun facts about omnichannel support
Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…
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How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
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Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
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1 min read
There's a chat for that
In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…
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1 min read
Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
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