Retail

Resources for how to keep retail and e-commerce customers happy.

Latest stories

Article
9 min read

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.

White Paper
1 min read

Customer service trends in media and entertainment

Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

Zendesk industry benchmarks

White Paper
1 min read

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…

Article
2 min read

Synchronized service: Citizen and Bulova merge with CX in mind

When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…

The best things in life are free

Like our demos.

Article
6 min read

Marketing for real (and retail) holidays: Should you do it? How? Also, when?

Should your business get in on multi-billion-dollar holidays like this Black Friday? It’s worth considering—see how (and why) it's done

Article
4 min read

Mizzen+Main brings service led retail to life with Sunshine

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.