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Customer success playbook: A comprehensive guide
Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.
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Ethics of AI in CX
AI ethics act as a safeguard against biases, privacy violations, and unintended consequences that can harm others (and your business). Learn how to use AI for CX ethically.
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5 min read
Reach beyond: A CX Moment with Mizuno
Zendesk spoke with iconic sports equipment supplier Mizuno’s director of customer support about how improving communication between support teams led to better CX.
Podcast
1 min read
Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes
Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.
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2 min read
Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund
Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.
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7 min read
Words! What are they good for?
In this Cybersecurity Awareness Month special, we take a deep dive into the top cybersecurity terms you need to know.
Article
4 min read
Say hello to September integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Podcast
2 min read
Improving operations through customer-centricity with Wine.com’s Addie Wallace
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
Article
3 min read
Tailscale’s $113M success with Avery Pennarun
Tailscale’s Pennarun shares insights on building a product customers love–not just like.
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The next big Zendesk AI drop: A leap into the future of customer and employee experience
Generative AI, intelligent workforce tools, and employee experience are at the forefront.
Article
3 min read
Voice support is as popular as ever. Here’s the newest way to manage customer service calls
Introducing the Zendesk Voice API for seamless customer support.
Article
5 min read
7 ways CX leaders can close the AI trust gap with customers
Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.
Podcast
1 min read
How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
As any support team manager can attest to, the deleterious effects of stress and burnout have…
Article
All about PCI DDS (and why it’s important)
Earning and maintaining the trust of your customers is critical to the success of your business.…
Article
2 min read
LinkSquares’ $161M growth strategy with Vishal Sunak
Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.
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