Article
Latest stories
Article
1 min read
What is workforce management?
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it into your business.
Podcast
1 min read
Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe
In this wide-ranging episode, Paulette Chafe discusses the evolving role of IT leaders in CX, from ensuring data security to implementing AI.
Article
5 min read
Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders
The race for businesses to embrace generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls.
Article
8 min read
No tricks, just treats: New integrations are here
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
2 min read
Deel’s Alex Bouaziz on how to pivot with conviction
The Deel co-founder and CEO discusses his company’s billion-dollar pivot and leadership philosophies.
Article
3 min read
Outreach’s Manny Medina on why you should stay close to your customers
Outreach co-founder and CEO Manny Medina shares his success formula: leveraging feedback, focusing on customer retention, and empowering employees.
Article
2 min read
Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy
Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound game, and valuable community content.
Article
4 min read
Protecting customer privacy in a world of personalization
Learn how CX and security teams can work in tandem to prioritize customer privacy.
Article
2 min read
Get ready for the future of AI in customer experience
Consider this your one-stop shop to learn about AI for CX.
Article
4 min read
Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck
Schuck shares his top tips and growth strategies that helped propel his company to success.
Article
1 min read
11 ways to use AI for a better employee experience
AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.
Article
2 min read
Customer service plan template, tips + how-to guide
A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.
Article
1 min read
How to create an effective customer success plan (+ a template)
Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.
Podcast
1 min read
Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Discover how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.
Article
1 min read
Service desk chatbots: A jump-start guide for 2024
Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.