Customer retention
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2 min read
3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
Article
15 min read
20+ techniques to provide good phone customer service
What makes a good customer service call? Get our best phone customer service tips for increasing satisfaction and brand loyalty.
Article
5 min read
5 ways to reduce customer care costs without compromising quality
According to research, over 70% of all customers who leave a company for its competition have…
Article
5 min read
Meeting customer expectations... at scale
Meeting expectations. It doesn’t sound thrilling, or particularly hard. In fact, it sounds like the note…
Article
6 min read
Return customers: How to keep them coming back for more
Read on for 5 strategies to gain repeat customers.
Article
3 min read
Why delighting customers doesn't pay
Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…
Article
7 min read
Responding to fan outrage: the best way to say “I’m sorry”
The video game industry has seen a seismic business shift over a relatively short period of…
Article
2 min read
Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
Article
4 min read
Always online gaming: who wins?
In the age of shared content, publishers across the entertainment and software industries have fixated on…
Article
3 min read
Forging an unforgettable connection: The Starbucks experience
What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…
Article
5 min read
Why customer service is so important to online shoppers
Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…
Article
3 min read
The holiday satisfaction slump: keeping holiday customers happy
Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…
Article
1 min read
Customer experience is more important than advertising (Infographic)
It's never been more important to invest in customer service and the customer experience.
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