Client loyalty
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22 min read
How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…
Article
23 min read
How Sephora created a futuristic, omnichannel customer experience
Repeat Customer podcast, episode 4 Cosmetics and beauty products might seem like a tactile pleasure best…
Article
25 min read
Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…
Article
Introducing Repeat Customer: A podcast about delivering excellent CX
Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…
Article
12 min read
Customer experience strategy: A step-by-step guide
Build a customer experience strategy to consistently create positive experiences that resonate with your audience.
White Paper
7 min read
Customer service: turning transactions into relationships
Customer service has never been easy. Over the years it has only become more complex and…
Article
1 min read
Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
Article
7 min read
What is Net Promoter Score? The complete guide to calculate and use NPS
Net Promoter Score® (NPS) helps companies determine if they offer a positive customer experience. Leverage Net Promoter Score® data to enhance your customer experience and boost your bottom line.
Article
12 min read
Customer service management: Key benefits and strategies
Get customer service management right to improve employee retention and customer loyalty.
Article
1 min read
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…
Article
4 min read
3 customer service lessons from Disney
Providing the world-class service Disney theme park is known for is not simply a matter of…
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