Best practices
Strategies, how-tos, and ideas to inspire you.
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Article
1 min read
Employee onboarding: What it is, steps, and 6 free checklists
An employee onboarding process helps new hires get acquainted with the company and sets them up for success. Improve your onboarding with these checklists.
Article
8 min read
Agent scheduling: Benefits + best practices
Effective agent scheduling can help optimize operations and improve the customer and employee experience. Learn the benefits and best practices in our guide.
Article
1 min read
Customer data privacy: A CX guide for 2024
Prioritizing customer data privacy is key to building strong, trusting customer relationships. Learn how your business can help keep consumer data private.
Article
1 min read
What is AI transparency? A comprehensive guide
AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.
Article
9 min read
Intelligent customer experience (ICX): A guide for 2024
Businesses must deliver high-quality consumer interactions to meet rising expectations. Learn how leveraging data and AI can help create an intelligent customer experience.
Article
9 min read
Hypercare: What it means and why it matters in CX
Explore how incorporating hypercare in your customer service efforts can create seamless customer experiences and lead to greater satisfaction.
Article
6 min read
23 workforce management metrics to optimize your operations
From head count to average handle time, here are 23 workforce management metrics you can use to understand your business better and hit your performance goals.
Article
1 min read
What is a workforce manager? (+ How to become one)
Workforce managers bring workforce management initiatives to life and ensure processes hit peak productivity. Learn more about these managers in our guide.
Article
5 min read
Unwrapping new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
4 min read
5 ways companies can promote more sustainable AI
Here's how companies can harness the power of AI responsibly and work towards a sustainable, low-carbon future.
Article
4 min read
AI is transforming the role of CX agents—see what they expect and when
Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.
Article
6 min read
Spreading cheer with new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
9 min read
SaaS customer support: An introductory guide for 2024
How you respond to customer concerns can make or break your business. Learn about SaaS customer support and impactful strategies you can use in your operations.
Article
1 min read
Workforce planning template: 7 examples + tips
Even the best strategy can fail without a comprehensive checklist. Check out our seven workforce planning templates to nail your organizational strategy.
Article
4 min read
Enhance the employee experience with Zendesk’s latest innovations
Learn how these new features take the pressure off of your EX teams and carve a path toward long-term success for your organization.
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