Latest stories
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Article
6 min read
23 workforce management metrics to optimize your operations
From head count to average handle time, here are 23 workforce management metrics you can use to understand your business better and hit your performance goals.
Article
4 min read
How bootstrapping paved the way for a $125M growth investment in Slice
Slice’s founder Ilir Sela discusses the importance of being resourceful and putting the customer first when building a company and product.
Article
1 min read
What is a workforce manager? (+ How to become one)
Workforce managers bring workforce management initiatives to life and ensure processes hit peak productivity. Learn more about these managers in our guide.
Article
5 min read
Unwrapping new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Podcast
1 min read
AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service
With insights from Covington, Kentucky to Paris, France, Tom Eggemeier sits down with Conversations with Zendesk host Nicole Saunders to tell us what he really means when he talks about the intelligent heart of customer experience.
Article
4 min read
5 ways companies can promote more sustainable AI
Here's how companies can harness the power of AI responsibly and work towards a sustainable, low-carbon future.
Article
3 min read
How to overcome self-doubt and thrive through startup challenges with Electric.ai’s Ryan Denehy
The founder and CEO opens up about the challenges of entrepreneurship and how he navigated them to build a successful company.
Article
4 min read
AI is transforming the role of CX agents—see what they expect and when
Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.
White Paper
How IT leaders can eliminate siloed service and deliver enhanced employee experiences
Experts warn of decreased employee satisfaction. Here’s how businesses can take action.
Article
3 min read
4 key lessons from the frontlines of critical customer service
Critical customer service teams must be agile, responsive, and easily scalable—something that all CX leaders, no matter what issues they’re tackling, should strive for.
Article
6 min read
Spreading cheer with new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Podcast
1 min read
Mastering the art of managing customer success with LinkedIn’s Erika Tabacniks
The manager of customer success for LinkedIn chats with host Nicole Saunders about building an effective customer success team and leading with empathy in the age of AI.
Article
9 min read
SaaS customer support: An introductory guide for 2024
How you respond to customer concerns can make or break your business. Learn about SaaS customer support and impactful strategies you can use in your operations.
Article
3 min read
Auth0’s Eugenio Pace on understanding your target persona
The Auth0 founder shares the importance of prioritizing people when building a product and growing a company.
Article
3 min read
Achieving rapid growth through word of mouth with Immad Akhund
The Mercury CEO goes under the hood on how the company quickly gained prominence and earned an esteemed reputation.
Article
1 min read
Workforce planning template: 7 examples + tips
Even the best strategy can fail without a comprehensive checklist. Check out our seven workforce planning templates to nail your organizational strategy.
Podcast
1 min read
How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
The chief information officer for the electric vehicle innovator discusses the importance of finding meaning in your work and how empowering employees helps create better customer experiences.
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