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Article
2 min read

Customer service plan template, tips + how-to guide

A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.

Article
1 min read

How to create an effective customer success plan (+ a template)

Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.

Customer expectationsCustomer satisfaction

Podcast
1 min read

Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

Discover how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.

Help my AI!

Not all AI-powered bots are created equal—some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
1 min read

Service desk chatbots: A jump-start guide for 2024

Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.

Chat

The IT dilemma: Balancing data privacy and personalization in customer experience

Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.

Article
1 min read

Chatbot persona: What it is + how to create one

A chatbot persona is a bot's human-like characteristics and personality. Learn how to create a unique chatbot persona to match your brand and level up your CX.

Article
1 min read

ChatGPT for customer service: Capabilities and limitations

Learn about the capabilities and limitations of ChatGPT for customer service and how businesses can leverage OpenAI's API.

Article
1 min read

Customer success playbook: A comprehensive guide

Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.

Customer expectationsCustomer satisfaction

The best things in life are free

Like our demos.

Article
2 min read

Ethics of AI in CX

AI ethics act as a safeguard against biases, privacy violations, and unintended consequences that can harm others (and your business). Learn how to use AI for CX ethically.

How software and cloud services companies deliver exceptional technical product support

See how you can empower your technical support team to deliver excellent customer service consistently.

Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service

Meet travelers where they are, get them where they want to go, and help them relax once they arrive. Learn how in this guide.

Travel/Hospitality

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

Delivering transformative messaging experiences to your transportation, travel, and hospitality customers

Download this ebook for insights on delivering seamless CX for travelers.

Article
5 min read

Reach beyond: A CX Moment with Mizuno

Zendesk spoke with iconic sports equipment supplier Mizuno’s director of customer support about how improving communication between support teams led to better CX.

Only human

Podcast
1 min read

Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes

Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.

Customer feedback

Report: IT leaders tackle new challenges with security, AI, and CX

Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.

Article
2 min read

Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund

Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.

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