Guides and ebooks

State of Manufacturing CX 2023

Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.

AI deep dive: Harnessing the power of AI for customer service

We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.

Unlock personalized service at scale with a unified customer view

Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

State of Financial Services CX 2023

Get the latest research and expert tips on how to create game-changing financial services CX in 2023.

State of Retail CX 2023

Get the latest research and expert tips on how to create game-changing retail CX in 2023.

CX trends for higher education

Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.

Charting a course to digital transformation in the passenger transportation industry

Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.

Zendesk for Passenger Transportation

Legacy infrastructure is a big challenge in the passenger transportation industry. See how Zendesk helps transportation companies integrate the old with the new for a more modern customer experience.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Increasing efficiency with Agent Workspace

Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.

Life science and CX: The impact of customer service

Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

How-to guide: Better conversations with Zendesk bots

In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.

4 employee experience strategies for more resilient teams

Weathering economic storms is easier when you have engaged employees at the helm. Learn four strategies to increase employee satisfaction and retention.

Transform your CX and overcome economic downturn with AI

A guide for CX leaders to successfully adapt AI to their customer service when facing uncertainty.

1 min read

Zendesk AI: Unlocking the power of AI across your entire service experience

At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.

1 min read

Zendesk for Software + Cloud Services

Transform your CX and accelerate customer retention using our free guide.