Guides and ebooks

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Agent Experience Guide

Customer support agents have a tough job. They need to make sure customers are getting what…

Agent Life Cycle Guide

Your support agents interact with customers more than just about anyone else in your company. They…

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A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organization is no easy task. There’s a surplus of…

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The value of self-service

Everyone’s a busy bee these days. When it comes to finding a solution to a problem…

The best things in life are free

Like our demos.

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Roll out and manage multiple customer service channels

There are a seemingly infinite number of ways to interact with customers these days. Live chat,…

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Happy customers, happy bottom line

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

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Getting started with Zendesk Talk: strategies and best practices

Getting started with Zendesk Talk will help you set up and make the most of Zendesk…

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6 Steps to Deploying Chat on Your Website

Live Chat is a faster and more personal way to engage with customers. But to make…

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How to Grow Your Business with Proactive Chat Support

The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

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Five signs it’s time to switch from Freshdesk to Zendesk

Are you offering the best customer experience? See why you should choose Zendesk for delivering high-quality CX consistently.

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How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

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11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.