Guides and ebooks

8 min read

Top 18 customer service metrics to measure

From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.

1 min read

Getting started with Zendesk Guide: strategies and best practices

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…

4 min read

Customer service structure: how to build an effective support team

What does a successful customer support team look and feel like? How can companies deliver good…

1 min read

Implement a world-class customer service solution

The decision to deploy new customer support software heralds an exciting new chapter in a company’s…

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

7 min read

Keep video gamers happy with these 4 customer service tools

In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…

2 min read

Employee Satisfaction Survey Guide

We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…

1 min read

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours. Today’s customers ask questions…

1 min read

The ROI case for omnichannel support

Offering support across multiple channels is becoming more popular than ever as companies seek new ways…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

2 min read

Building a best-in-class customer self-service experience

It’s common knowledge that the benefits of self-service for your customers, your team, and your company…

1 min read

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

1 min read

Zendesk’s customer service guide for startups

Getting a startup off the ground is tough enough as it is—but attracting and retaining customers is even tougher.

1 min read

How to improve your sales process

A good sales process is the foundation of any successful sales organization. And just like in…